Frequently Asked Questions

You can join online in a few minutes, or visit us in person at 7951 Alderbridge Way, Unit 155. Our team will help you pick the right plan and get you started.

Yes. Book a free tour or stop by during staffed hours (9:00 AM to Close) and a team member will show you around, no appointment needed.

Absolutely. We welcome everyone from first-timers to seasoned athletes. Fittopia is a space where people of all fitness levels can train, grow, and be themselves. Every new member gets a free 1-on-1 personal training intro session.

Yes. Our team includes native speakers of Cantonese, Mandarin, Tagalog, Japanese, Punjabi, and Hindi. Let us know your language preference in advance and we will do our best to match you with a team member who can help.

Yes. There are multiple bus stops near our facility, and Lansdowne SkyTrain Station is right in front of Lansdowne Centre, making us very accessible by transit.

Three tiers: First Year Upfront (best value, pay for year one in advance), One-Year Agreement (lower bi-weekly rate in exchange for a 12-month term), and Monthly, Cancel Anytime (no long-term commitment). See full rates on the Membership page.

Both bill bi-weekly. Bank account (pre-authorized debit) is a few dollars less per payment on all recurring plans. Credit card is slightly more but gives you the convenience of card rewards. You choose when you sign up.

Yes. The Monthly, Cancel Anytime plan is month-to-month with no long-term commitment. Annual plans offer a lower bi-weekly rate in exchange for a 12-month term.

Yes. Your membership rate is locked in until you cancel. Rates may change for new members, but existing members continue on their original rate as long as their membership stays active.

Yes, a one-time $49.99 enrollment fee applies when you sign up. If you cancel and later re-sign, the enrollment fee applies again.

A $49.99 Club Enhancement fee is charged bi-annually (twice per year). It funds equipment upkeep and facility improvements so the space stays in top shape for members.

Recurring dues are charged every 2 weeks (bi-weekly) on the date your membership starts. The First Year Upfront plan charges year one in full at sign-up, then bi-weekly afterwards.

A $25 service charge is added for each failed payment. We will attempt to redraft a few times. Access may be suspended until the balance is paid. Full details are in our Membership Terms (section 6).

All rates shown in our marketing exclude GST. 5% GST is added to each payment and shown in the order summary at checkout.

Yes. Stop by the front desk or email [email protected] with your new bank or card info and we will update it before your next draft.

Yes. Members may hold their membership for up to 6 months per calendar year with a minimum 30 days notice. Submit a hold request here.

If you have a medical condition that prevents you from training, you can request a medical freeze at no cost. A doctor's note is required. The freeze pauses billing until you are cleared to return.

Monthly plans: 30 days written notice anytime, no fees. Annual plans: 30 days written notice after the first year. Early termination during year one of an annual plan follows BC consumer law and our Terms (section 13). Submit cancellation in writing at the front desk or email [email protected].

Under BC's Business Practices and Consumer Protection Act, you may cancel a contract for future services within 10 days of signing for any reason, or anytime if the contract is substantially different from what you signed. Full details in our Terms (section 5).

Mon to Fri: 5:00 AM to 10:00 PM. Sat and Sun: 7:00 AM to 9:00 PM. Staffed hours are 9:00 AM to Close daily. The facility is open 365 days a year with key fob access.

No. The facility opens at 5:00 AM weekdays / 7:00 AM weekends and closes at 9:00 or 10:00 PM depending on the day. Members use key fob access during these hours, even outside staffed hours.

Fittopia has a more exclusive member base compared to large commercial gyms, so the floor stays manageable even during typical rush hours (6 to 8 AM weekdays and 5 to 7 PM weekends).

A new key fob costs $20 (same as the refundable deposit you paid at sign-up). Your original deposit is refunded when you return the original fob.

The facility is open 365 days a year, including holidays. Staffed hours may be reduced on major holidays, but members can always access the facility with a key fob.

Minimum age is 13. Ages 13 to 18 must join in person with a parent or legal guardian. Ages 19 and older can join online or in person.

Ages 13 to 15: must be accompanied by a parent or legal guardian at all times during each visit. The accompanying adult must hold an active Fittopia membership.

Ages 16 to 18: parent or guardian must be present at the time of signing. After signing, they may use the Center independently, subject to Center rules.

Ages 19 and older: may sign and use the Center independently.

Yes. Members can bring guests at a $15 member-guest drop-in rate (one guest per day). The guest must sign our standard waiver and be accompanied by the member throughout the visit.

Regular drop-in (no member sponsor): $27.99 for one day. A 10-visit pass is also available for $175 while supplies last.

Yes. A free personal training intro session is available to everyone, and we also offer paid trial sessions. Reach out to book one.

Full Arsenal Strength equipment line-up (we were the first gym in Canada to install it), Hammer Strength machines, Olympic platforms, full dumbbell racks, cable machines, cardio equipment, and a dedicated posing room.

Key fob access 365 days a year, Reception Lounge, posing room, showers, Wi-Fi, free coffee, microwave, sanitizing towels, water fountain, and dedicated front desk staff during staffed hours.

Yes, plenty of free parking on-site and in the surrounding lot.

Yes, the facility is on ground level with wheelchair access throughout.

Yes. We have a roster of certified trainers for 1-on-1, 2-on-1, and small-group sessions. Every new member gets a free intro session. See trainers and packages.

Non-members can attend PT sessions, but facility access outside the scheduled session requires a drop-in pass or membership.

On-site physiotherapy is available with Winston Yeung. Services include injury rehabilitation, postural correction, and pain management. Book through Jane App.

Not at this time. Direct billing is available for most extended health insurance plans.

Closed-toe athletic footwear required on the training floor. Clean, non-offensive workout attire. Shirts required at all times outside the posing room.

Personal filming is welcome for your own workouts as long as other members are not in frame. Commercial or professional filming requires advance permission from staff. Full details in our Filming Policy.

Our House Rules are in our Terms (section 22). Repeated violations or harassment of other members can result in membership termination. We keep the community respectful so everyone feels welcome.